At Green Edtech, we strive to provide our customers with the best possible experience. However, we understand that there may be instances where a customer may need to request a refund or return a product. Our refund and return policy is designed to address such situations in a fair and efficient manner.
- Online Training: Our online training courses are non-refundable once the course has been accessed or downloaded, except in cases where the refund request is made within 2 days of enrollment for self-paced courses and 5 days of purchase of course for Instructor Led Training. Refund requests beyond this period will not be accepted.
- College/Graduate Programs: Refund requests for postgraduate programs must be made within 7 days of purchase. Refund requests beyond this period will not be accepted.
- E-Books and other digital products: Due to the nature of digital products, we do not offer returns or refunds for E-Books or any other digital products after purchase has been made.
- Physical products: We accept returns of physical products within 14 days of delivery. To initiate a return, please contact our customer support team through our Help & Support section on the website. The product must be unused and in the same condition that you received it. We will issue a refund or exchange the product, at our discretion.
- If you receive a damaged product, please contact our customer support team through our Help & Support section on the website within 3 days of receiving the product. We will replace the damaged product at no additional cost to you.
Refund requests can be initiated in two ways
- From my orders section, by clicking on “Initiate Refund” against the specific item of an order. This will work when item quantity is one.
- In case item quantity is more than one, please reach out to our support team through our Help & Support section on the website.
- In case of duplicate payments, we will process a refund of the duplicate amount via the original method of payment within 10 working days after receiving the customer’s request.
Please note that this is a suggested draft, please check with any laws or regulations before implementing this policy.
Please note that Green Edtech reserves the right to revise the terms & conditions of this policy without any prior notice.
Note: All refunds will be processed within 10 working days after the refund request is approved by Green Edtech.